Refund return policy
Last updated: March 05, 2024
At Rumors Concierge, we prioritize not just the exclusivity and customization of our services, but also your peace of mind and satisfaction. Recognizing that plans can change and unforeseen circumstances may arise, we've established a refund policy that respects your need for flexibility while maintaining the highest standards of service excellence.
1. Cancellation by Client
At Rumors Concierge, we understand that plans can change. Clients have the flexibility to cancel their service requests under the following conditions:
- Cancellation Terms: Specific cancellation terms, including deadlines and potential charges, will be communicated at the time of booking or service request initiation.
- Refunds for Timely Cancellations: Cancellations made before the communicated deadline may qualify for a full or partial refund, contingent upon the nature of the service and the conditions agreed upon at booking.
- Late Cancellations: Cancellations made after the specified deadline may incur a cancellation fee. In certain cases, late cancellations may not be eligible for a refund, depending on the specifics of the service agreement.
2. Changes to Services
We aim to accommodate service alterations with flexibility:
- Modification Requests: Should you wish to modify your service details, such requests will be subject to availability and may necessitate additional charges.
- Adjustments Leading to Reductions: If changes to your services result in a reduction of scope or scale, any refunds will be governed by our cancellation policy parameters.
3. Cancellation by Rumors Concierge
While we strive to deliver all services as promised, there are instances where cancellations on our part may be unavoidable:
- Unforeseen Circumstances: In the rare event that we must cancel a service due to circumstances beyond our control, affected clients will be notified immediately, and we will issue a full refund.
- Alternative Offerings: If Rumors Concierge proposes alternative or rescheduled services that are accepted by the client, the option for a refund will be voided in favor of the agreed-upon adjustments.
4. Refund Processing
Rumors Concierge is committed to ensuring a smooth refund process:
- Refund Method: All refunds will be processed back to the original payment method within 7-10 business days from the approval of the cancellation.
- Refund Timeline: The actual timing for the refunded amount to reflect in your account may vary depending on the payment method used and the policies of the involved financial institutions.
5. Non-Refundable Services
Transparency is key in our service provision:
Non-Refundable Offerings: Certain services, due to their nature or special preparations involved, may be designated as non-refundable. These exceptions will be clearly outlined during the booking or service arrangement phase to ensure client awareness and consent.
For any inquiries regarding our Cancellations and Refunds Policy, or if you require assistance with a cancellation or refund request, please do not hesitate to contact us at info@rumors.world . Our dedicated team is here to support you through every step of your journey with Rumors Concierge.